Many airlines do not choose to inform their passengers about their rights in relation with delays or cancellations of flights. At the same time, many airlines have made it very difficult for their passengers to find out how to send their claim or complaint.
With years of experience in the industry, we at flight-friend.com have specialized in helping all passengers who either do not have the time to find out how it can be done or may not be able to find out the complicated system that many airlines have made.
If you have experienced that your flight has been delayed for more than 3 hours or the flight was cancelled, you may be entitled to a compensation of normally EUR 250, EUR 400 or EUR 600 depending on the distance of your flight.
The law that protects your rights is a European law and therefore only applies to European sky. This means that your flight must depart from an airport located in the EU (with any airline) or arrive at an EU airport from any country or from any part of the world (with an EU registered airline) or from Great Britain, Iceland , Norway or Switzerland.
Not all delayed or cancelled flights are the airline’s fault and therefore there will be instances where passengers are not entitled to compensation. This may be due to very bad weather, strike at the airport or in the airspace or other circumstances that the airline does not influence.
Although not all delayed or cancelled flights trigger compensation, we recommend that you always seek compensation. The worst thing that can happen is to get a no to compensation from the airline and at best, you will receive up to 600 EUR per passenger on their booking.
If we at flight-friend.com do not believe that the airline has reached the correct decision regarding your compensation, then we will take your case to law. We do this at our expenses and without determining the size of your legitimate compensation.
If we seek compensation for you as a passenger who has been affected by a delay of more than 3 hours or a cancelled flight, it will never cost you anything if the response from the airline turns out to be a no to compensation. However, if the answer is yes for compensation, we will charge a 20% service fee of the total paid compensation to flight-friend.com.
For example, you have been 3 travelers on the same flight and the airline will pay 3 x 400 EUR, a total of 1,200 EUR. At flight-friend.com, we keep 240 EUR (20% service fee), totaling 300 EUR and transfer the remaining 900 EUR to you.
All we need from you is a power of attorney for all travelers to seek compensation and information about airline, flight number, and flight dates and destination. The form of POA will be send to you from flight-friend.com for signature once we have assessed that you are entitled to compensation and flight-friend.com is ready to submit your claim to the airline.
In the event that the airline refuses to pay compensation, you will of course be informed and at the same time we will inform you if we still believe there is the possibility of obtaining compensation and we therefore will forward the claim to a judicial assessment.
Compensation is an amount that EU airlines have been obliged to pay to all passengers for delays of more than 3 hours or cancellations of airplanes.
Compensation can be regarded as a replacement for the “sore and tortured” to which passengers have been exposed.
No, you are not always entitled to compensation, but passengers in the vast majority of the cases.
You are not entitled to compensation from the airline if the delay or cancellation is due to bad weather or strike at the airport or airline (as we have unfortunately seen in France in recent years).
Yes, the amount you paid for your ticket does not affect the amount that you are entitled to. All passengers have the same rights for compensation, no matter how much they have paid for their flight ticket.
The amount depends on the distance of the flight you have made or should have taken.
If the distance for your flight is below 1,500 km, you are entitled to:
250 EURO per person
If the distance for your flight is over 1,500 km but under 3,500 km you are entitled to
400 EURO per person
If the distance for your flight is over 3,500 km, you are entitled to
600 EURO per person
It should be noted that in order to be entitled to 600 EURO for a flight of more than 3,500 km, this flight must be delayed for more than 4 hours and at the same time go to a destination outside the EU. If the airplane is delayed between 3 and 4 hours, then you are entitled to 50% compensation, which corresponds to
300 EURO per person
Do you fly for example from Copenhagen to Gran Canaria, the distance is more than 3,500 km, but since the flight is still within the EU, despite the long distance, passengers are “only” entitled to
400 EURO per person
Flight Friend pays the compensation to you in euro.
The only exception is passengers who have a Danish bank. To them, the compensation will be paid in Danish kroner.
If you have a Danish bank, we only need the name of your bank and your account number.
If you have a bank outside Denmark, then we will need your postal address, the name of your bank and the IBAN and Swift code for your account.
Note: Some banks charge a fee to receive money transferred from another country. It is only an agreement between the account holder and the bank and nothing we can do anything about. It is not Flight Friend who charges a fee to Transfer the money abroad. The amount taken by the banks may vary, but typically is around 50, – DKK per transfer / 7 euro per transfer.
No people or companies can withdraw money from your account when they only know your account number. It is only possible to deposit money into your account, which is also the only thing Flight Friend will use your account number for.
We will only ask you for your account number and details when we receive your compensation from the airline and are ready to transfer money to you.
If we at Flight Friend do not believe that the airline has handled your claim according to the rules, we will prosecute your case and send it to the appropriate instances for a legal decision.
It will never cost you anything. You NEVER have to pay money to Flight Friend.
If we do not win your claim against our own expectations then all costs are ours.
When we win your claim and receive the compensation you are entitled to, we will charge 20% of the amount and then transfer the remaining amount to your account.
After years of experience with airline jobs, where we among other things, handled incoming claims and complaints from airline passengers, we have gathered all the knowledge needed to help all passengers who have been exposed to aircraft canceled or delayed.
Monday-friday – 10.00-14.00
Monday-friday – 9.00-15.00